Returns & Exchanges
We want you to love your DedCool scent, but we understand if a fragrance doesn't vibe with your unique chemistry. We offer a 30-day window for returns and exchanges on all full-sized products in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label provided by our system.
Pack and Ship
Securely pack your items in the original box and drop off the package at any authorized carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing